In April, WeChat launched a new feature called “Good Product Circle”, which looks like an effort to strengthen its social commerce capabilities.
Source: Is WeChat’s New Social Commerce Feature a Game Changer | Jing Daily
Phone numbers, paper cash and even talking on the phone could face extinction, according to a recently released survey by Bank of America.
Source: Survey says texting is now more common than a phone call | Life | voicenews.com
Consumers Love Messaging for Customer Service But Hate its Experience Silo according to eGain reserch into the contact centre
Source: Consumers Love Messaging Hate the Experience – Contact-Centres.com
The majority of consumers and small business owners prefer to text each other more often, according to a recent survey.
Source: Over half of consumers want businesses to text them back | ZDNet