Accenture’s new 2019 Global Financial Services Consumer Study – which aims to uncover consumer trends affecting banks and insurers and explore how customers want to engage through four different
Source: What consumers really want from insurers | International Travel & Health Insurance Journal
What people want from their banking provider and what they get are two different things, and financial institutions pay a heavy price.
Source: Financial Marketers Don’t Really Understand What Consumers Want
Canadian consumers are increasingly looking for better rewards programs when it comes to choosing a credit card, according to a new study that shows that nearly half of the people that switched cards in the past year did so for a better plan.
Source: Almost half of consumers who switched credit cards were looking for better rewards program, survey shows | CBC News
Consumers want banks to do more than just hold their money. They want their banks to help them meet their financial goals. In fact, a new consumer report by CSI shows that 83% of American consumers agree with that statement. That number jumped to 87% for consumers with an annual household income of $100,000 or more,
Source: Consumers Have High Expectations of Their Digital Banking Apps | Bank Innovation | Bank Innovation
One of the questions that continually vexes professionals is “what do customers want?”
Source: What Do Customers Want in Life Insurance?