Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection. It’s just one of the key findings

Source: Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service