Study Reveals Expanding Utility of Unattended Retail Channels Driven by Generation Z and Millennials

PYMNTS and USAT study finds younger generations bring greater opportunities for retailers to sell non-traditional items through unattended retail

Source: Study Reveals Expanding Utility of Unattended Retail Channels Driven by Generation Z and Millennials | Business Wire

Future of Self-Service Is Customer-Led Automation

Self-service is becoming the norm as customers increasingly expect an effortless experience at scale. Organizations are turning to naturalistic engagement methods, such as voice and other AI-powered technologies, to give customers what they want and achieve higher operational efficiency

Source: Future of Self-Service Is Customer-Led Automation: Gartner – Express Computer